Solved Stopped receiving voicemail notifications via email

[telcom2]

I have a customer that has suddenly stopped receiving voicemail notifications via email. I have read several threads that indicate their address may be blocked by 3cx, I have sent a test email using the test feature and they did not receive it. I don't think I should have to purchase a support ticket to resolve this issue as it is blocked by 3cx.

What can I do to resolve this?

Kevin Bouchonnet
TelcomData

 

[VasilisV_3CX]

Hi @telcom2,

Can you PM me the email address to check?

 

[VasilisV_3CX]

Update: @telcom2 had an address that was in our bounce list. Removed it and resolved the issue.