Stopping extension from ringing to the user's Cell phone

[texmansru47]

I have one user that does not want any calls from the office phone to be forwarded to their cell after the 2nd ring. Where can I stop that?? I tried to remove their cell from the phone setup but that did not work. Any ideas? the Phones are FANVIL 3GX desktop phones... but I doubt the issue is with the actual phones.

 

[NikolasA_3CX]

If navigate from the Dashboard>>Users>>Select the user>>Forwarding Rules>> is the option "Ring my mobile simultaneously" enabled?

 

[bitn2]

Maybe there is the call forward directly on the fanvil phone and not on the 3cx...?

 

[texmansru47]

I checked the settings under User and that option was unchecked. I will check the FANVIL phone as well.

 

[JohnS_3CX]

If you can't find it in the Fanvil, then factory reset it and then reprovision it from a clean state.

If it stops, then the user did it via the phone LCD menus.

 

[technigogo]

Any chance the user is talking about the 3CX app on their cell phone ringing instead of the cell number? If so, you can stop that by unchecking the "Accept Push Notifications" in the forwarding tab for the statuses. We create a second "Available (Mobile App Rings" status with the Push checked and then unselect the Push in the built-in "Available," and show the end users how that works.

 

[texmansru47]

That could be it.... I will check

 

[texmansru47]

Where can I find the "Accept Push Notification" option?

 

[texmansru47]

Where can I find the "Accept Push Notification" option?

Never mind.. I found it.

 

[technigogo]

The function is what makes the 3CX app ring if they have it installed. What is cool about the status option, is they can still make outbound calls when in a status with Push off. We used to deactivate the smartphone app to stop the ringing before we understood what the accept push option did. It is very handy.

 

[texmansru47]

It is fixed... that option was the one. Thanks!

 

[technigogo]

@texmansru47 Glad to help - Have a wonderful holiday!