Strange behaviour Admin Panel

[XMBC]

Hi, I have some strange behaviour happening with the Admin panel.

When I try to edit (clicking the ellipses) a SIP Trunk under http://xxx.3cx.xx:5000/#/office/voice-and-chat it will not get me to the edit page, instead it throws me to the user page (http://xxx.3cx.xx:5000/#/people) instead.

I wonder if this has anything to do with the message I have in the top saying:

3CX Version 20 requires a secure connection to use the Web Client. You are not using an FQDN or HTTPS to connect to 3CX.

I am accessing the admin panel through the FQDN (http://xxx.3cx.xx/) and the firewall test shows that all is ok. I can access the full admin pages it seems to me. I also checked if this behaviour was the same on a different browser, but both Brave and Edge on a MAC give the same behaviour. Its a local installation.

Does anyone know how to fix this issue so that I can get to the SIP Trunk edit page?

And how do I get rid of the header message?

Thanks so much for your assistants.

 

[XMBC]

Hi,

Is this a bug? I am not able to change the trunk and get calls in and out unfortunately.

@OlegR_3CX do you have any idea? I see you have handled similar question in the recent past.

Thanks again.

 

[Alphabetic]

why are you not using https://fqdn?

 

[XMBC]

Hi, thanks for your quick response. You mean using https:// ? Normally it would get directed to it automatically, but I see that I now get this message when going there directly:

This site can’t provide a secure connection​

xxxxx.3cx.xx sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

Any idea how to resolve this?

And how does this effect the http://xxx.3cx.xx:5000/#/office/voice-and-chat Trunk edit page not loading? Any ideas?

 

[Alphabetic]

are you using https://fqdn without the port 5000?

 

[XMBC]

are you using https://fqdn without the port 5000?

I have to add the port number, without it, it will give a no response page back.

FYI, I also did all these checks asked for in:

Thread 'ERR_SSL_PROTOCOL_ERROR'

Aug 5, 2021

Hi All,

I recently carried out my first fresh install. The system is 90% working but when trying to access the FQDN, I get the above error in chrome. Edge browser elaborates slightly further - "The
connection for this site is not secure"

The phone system is running on a new Intel nuc, which is running the 3cx debian linux software. 3cx version 16.0.8.9
I used a USB-C to ethernet adaptor as the onboard NIC wasn't supported during the installation. Default ports for everything are being used, and I'm not using a 3rd party for the FQDN. There were no errors during the installation. The...

• TonyLoftus
• Replies: 9
• Forum: Phone System / PBX

with the same results. as I described above.

 

[XMBC]

Something strange just happend. I suddenly was pushed out of the admin page and was not able to access it either anymore using http://. After about 30 seconds, I noticed that I was logging in to https:// and now the "3CX Version 20 requires a secure connection to use the Web Client. You are not using an FQDN or HTTPS to connect to 3CX." message is also gone.

Any idea what happend?

However the edit trunk page still wont load. Bug?

 

[SteveITS]

When using HTTPS you should not see the warning about using HTTPS.

Is this really an SMB account? Or Pro/Ent?

There have been other posts about redirecting out of the trunk page, for instance:

Solved Thread 'v20 - Can't edit SIP trunks'

Jun 17, 2024

Hello everyone.

Since I updated to v20 I can't edit some trunks.

On the "Voice & Chat" page all of our SIP trunks are listed. We use two trunks to our SIP provider for actual phone calls (same registrar, different accounts) and a few for our door bell. The later are fine. I can click them and the edit page opens.
The URL is something like this: https://domain.3cx.de:5001/#/office/voice-and-chat/trunk/edit/153

When I try to edit the SIP trunks for our provider (both of them) I'm redirected to https://domain.3cx.de:5001/#/people/local/35.

When I export the trunk to xml there...

• MR_Admin
• #sip-trunks
• Replies: 4
• Forum: Phone System / PBX

Thread 'Unable to edit SIP trunk after upgrade to v20'

Jul 30, 2024

We are a long standing 3cx enterprise user running on windows, we upgraded to v20 update 2 from the latest v18 yesterday, everything seems to be working however when we try to edit the SIP trunk rather than seeing the details of the trunk we get the homepage, the trunk itself is passing calls fine and i edited last week in v18 fine. The trunk is for the uk providor Orbtalk which was a supported provider when we first started using 3cx many years ago. We can edit the details of our gateway and even the webmeeting bridge fine just not the SIP trunk?

many thanks
Matt Wheeldon

• Matthew Wheeldon
• Replies: 3
• Forum: UK

 

[XMBC]

Thanks! I will try these suggested work arounds. I will get back to you.

I believe its a standard annual license. Still very strange that the https issue suddenly disappeared as if someone at 3CX did something. Thanks anyway!