Solved v20 - Can't edit SIP trunks

[MR_Admin]

Hello everyone.

Since I updated to v20 I can't edit some trunks.

On the "Voice & Chat" page all of our SIP trunks are listed. We use two trunks to our SIP provider for actual phone calls (same registrar, different accounts) and a few for our door bell. The later are fine. I can click them and the edit page opens.
The URL is something like this: https://domain.3cx.de:5001/#/office/voice-and-chat/trunk/edit/153

When I try to edit the SIP trunks for our provider (both of them) I'm redirected to https://domain.3cx.de:5001/#/people/local/35.

When I export the trunk to xml there are only a few settings within the xml (provider, codecs and some ParameterOut fields). Since there are a lot of DID defined within the trunk, I would expect to see these settings as well.

The trunks are working. Phone calls come in and are route to the correct users/phones. But I cannot edit them.

What could be the problem? Does anybody has the same issue?

 

[TheodorosG_3CX]

Is there any custom template in the PBX?

 

[OlegR_3CX]

@MR_Admin Hi there.
See this post and take it from there

 

[MR_Admin]

Is there any custom template in the PBX?

While searching the web for then name of the xml file (qscconnectR.pv.xml, an official template from years ago when Plusnet was still named QSC), I found this thread:
https://www.3cx.de/forum/threads/na...n-eines-sip-trunks-nicht-mehr-möglich.119523/

Exactly the same problem: same provider, same old name for the template file.

Solution:
I copied the existing plusnetconnectr.pv.xml into a file with the old name qscconnectR.pv.xml and edited the name-field.

Now editing within the GUI works again.

This may not be the prefered way, but deleting and recreating the trunk, without a way to get all the settings at first (around 150 DIDs) is not an option.

Problem solved.

 

[TheodorosG_3CX]

Glad to know this is resolved