strange events

[ALCA79]

yesterday we put 3CX into production and everything works perfectly. we have only two cases in which when we call the call recipient he hears the telephone ringing; but when our 3cx or phone answers, the call is paused. preventing conversation.

 

[ALCA79]

i attach you the log:

05/03/2019 11:58:14 AM - Leg L:1136.2[Line:10000>>091xxxxxxx] is terminated: Cause: BYE from local
05/03/2019 11:58:14 AM - L:1136.2[Line:10000>>091xxxxxxx] got Terminated Send Req BYE from 0.0.0.0:0 tid=da1f284de93b0613 Call-ID=Yg3iD7MZMrXBMtWHtEIPVQ..:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---da1f284de93b0613;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=gK08f00127
From: <sip:[email protected]:5060>;tag=791cb166
Call-ID: Yg3iD7MZMrXBMtWHtEIPVQ..
CSeq: 2 BYE
User-Agent: 3CXPhoneSystem 16.0.0.1581 (1581)
Content-Length: 0

 

[leejor]

So, on two outgoing calls, there was no audio either direction? Was this from the same set(s)?
You may want to log at a more detailed log, one showing the Codecs used. If it is happening with only certain sets, there may be a limitation in which Codecs available on trunk calls, with no match being found.

It could very well end up being be a provider issue, but start with the Codecs and try to narrow down any commonality, especially originating extensions.