Stuck Call

[treboR]

How may I get rid of an invalid call "voicemail" that has been showing up on the Switchboard for over 20 hours?

 

[VasilisV_3CX]

Hi @treboR,

Have you tried to right click on the Voice Mail and drop the call? Are you logged in as the Admin of the PBX?

 

[treboR]

Yes, I am able to do that on a normal call, but I am not able to drop the VM.
Also, yes I am an admin.

 

[VasilisV_3CX]

Hi @treboR,

In the Management Console, on the Dashboard, select Calls In Use. Can you end the call there? If not, during the next downtime, can you restart the 3CX PhoneSystem 01 SIP Server, it will stop and restart a few other services as well?

 

[treboR]

I checked the Call in use and there are none, I will restart the server after normal operating hours.
Thank you!

 

[VasilisV_3CX]

Sure thing @treboR, let me know if it resolves your problem when you're able to update.