stun server problem - calls failing

[giorgiobusoni]

Here is the log:

20:07:49.453|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:81<br>
20:07:49.619|.\CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(58): Incoming call from +390586810113@(Ln.10004@Messagenet Smart) to <sip:[email protected]:5060><br>
20:07:49.626|.\Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Messagenet Smart] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [victor] PBX contact: [sip:[email protected]:62402]<br>
20:07:49.627|.\CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:[email protected]:5060><br>
20:07:49.631|.\CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(58): Route 1: RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783,Dev:sip:[email protected]:5060]<br>
20:07:49.664|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(58): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783]<br>
20:07:49.673|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(58): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060]<br>
20:07:49.789|.\CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(58): Alerting sip:[email protected]:5060<br>
20:07:49.789|.\Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT-503 V1.1B 1.0.1.63] PBX contact: [sip:[email protected]:5060]<br>
20:07:53.984|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(58): Device joined: sip:[email protected]:5061<br>
20:07:53.988|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(58): Device joined: sip:[email protected]:5060<br>
20:07:54.086|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(58): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.27:5060<br>
20:08:01.834|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(58): Call is terminated<br>
20:08:19.468|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:81<br>
20:08:19.632|.\CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(59): Incoming call from +390586810113@(Ln.10004@Messagenet Smart) to <sip:[email protected]:5060><br>
20:08:19.637|.\Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Messagenet Smart] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [victor] PBX contact: [sip:[email protected]:62402]<br>
20:08:19.639|.\CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:[email protected]:5060><br>
20:08:19.642|.\CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(59): Route 1: RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783,Dev:sip:[email protected]:5060]<br>
20:08:19.678|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(59): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783]<br>
20:08:19.687|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(59): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060]<br>
20:08:19.807|.\CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(59): Alerting sip:[email protected]:5060<br>
20:08:19.807|.\Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT-503 V1.1B 1.0.1.63] PBX contact: [sip:[email protected]:5060]<br>
20:08:24.978|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(59): Device joined: sip:[email protected]:5061<br>
20:08:24.982|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(59): Device joined: sip:[email protected]:5060<br>
20:08:25.079|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(59): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.27:5060<br>
20:08:42.481|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(59): Call is terminated<br>
20:08:54.465|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:81<br>
20:08:57.499|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101005] STUN request failed for ports 9000,9001 on STUN server 'stun.3cx.com:3478'<br>
20:08:57.522|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS201000] Use STUN server 'stun2.3cx.com:3478'<br>
20:09:00.529|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101005] STUN request failed for ports 9000,9001 on STUN server 'stun2.3cx.com:3478'<br>
20:09:00.551|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS201000] Use STUN server 'stun.voip.vivavox.it:3478'<br>
20:09:03.560|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101005] STUN request failed for ports 9000,9001 on STUN server 'stun.voip.vivavox.it:3478'<br>
20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS201000] Use STUN server 'stun.3cx.com:3478'<br>
20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101003] C:60.1: Possible firewall problem. Address mapping failed on STUN server 96.9.132.83:3478 for local address ":9000"<br>
20:09:03.571|.\CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(60): Incoming call from +390586810113@(Ln.10004@Messagenet Smart) to <sip:[email protected]:5060><br>
20:09:03.577|.\Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Messagenet Smart] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [foxtrot] PBX contact: [sip:[email protected]:62402]<br>
20:09:03.579|.\CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:[email protected]:5060><br>
20:09:03.583|.\CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(60): Route 1: RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783,Dev:sip:[email protected]:5060]<br>
20:09:03.593|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(60): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060;line=58783]<br>
20:09:03.602|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(60): Calling RingAll81:10Ext.1011Ext.1112Ext.1213Ext.1314Ext.1415Ext.15@[Dev:sip:[email protected]:5060]<br>
20:09:03.642|.\CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(60): Alerting sip:[email protected]:5060<br>
20:09:03.642|.\Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT-503 V1.1B 1.0.1.63] PBX contact: [sip:[email protected]:5060]<br>
20:09:11.664|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(60): Device joined: sip:[email protected]:5061<br>
20:09:11.671|.\CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(60): Device joined: sip:[email protected]:5060<br>
20:09:11.769|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(60): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.27:5060<br>
20:09:22.061|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [60]<br>
20:09:28.255|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(60): Call is terminated<br>
20:13:07.915|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.15: new contact is registered. Contact(s): [sip:[email protected]:5060/15]<br>
20:15:14.386|.\Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.15: a contact is unregistered. Contact(s): []<br>
20:17:35.042|.\StunClient.cpp(356)|Log2|STUN|StunClient:nInitTests:[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server [ V4 83.211.9.232:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.4:5060 UDP target domain=unspecified mFlowKey=0 ]<br>
20:23:08.924|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.15: new contact is registered. Contact(s): [sip:[email protected]:5060/15]<br>

what should I do? add different stun server? enable keep alive? using 3cx v10 sp3

 

[leejor]

20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101003] C:60.1: Possible firewall problem. Address mapping failed on STUN server 96.9.132.83:3478 for local address ":9000"<br>

Do you even need STUN on 3CX, maybe not. Do you use a VoIP provider or just a gateway? Do you have remote extensions?

Run the 3CX firewall checker, see what results you get. Try to correct for any errors that show up. Might be a port forwarding issue, or router incompatibility.

What is the actual problem that you think involves STUN? It looks like an extension is terminating the call.

 

[giorgiobusoni]

20:09:03.560|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101005] STUN request failed for ports 9000,9001 on STUN server 'stun.voip.vivavox.it:3478'<br>
20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS201000] Use STUN server 'stun.3cx.com:3478'<br>
20:09:03.561|.\SLServer.cpp(789)|Error1|MediaServer|MediaServerReporting::STUN:[MS101003] C:60.1: Possible firewall problem. Address mapping failed on STUN server 96.9.132.83:3478 for local address ":9000"<br>

I use voip provider
Running the 3cx firewall checker it tells me that works but with translation...but I don't know way, i have configured in the windows 2008 routing and remote access to map statically those ports...

 

[leejor]

What make/model router are you using?