Subscription expired - update not available

[itfriel]

Hello, I have the 3CX 18.0.6.908, that show me that my subscription is expired on 04/27/2024, I have already renew but the system doesn't catch this update of the license, showing me network issue that doesn't exists. So in the updates section it warm me that the Maintenance expired, updates are not available.
I read online that the only solution is to re-install the 3cx completely, I want to be sure if there is any other way?
I don't believe about a bug so big.

Thank you so much for the support.

 

[bitn2]

I read online that the only solution is to re-install the 3cx completely, I want to be sure if there is any other way?

This correct, your pbx is way to old to reach any activation servers anymore.

 

[itfriel]

This correct, your pbx is way to old to reach any activation servers anymore.

Thank you!

 

[SteveITS]

For context, about once a year 3CX updates some internal certificates and all 3CX servers must be current enough to use the new certificate.

on https://www.3cx.com/blog/change-log/phone-system-change-log-v18/
see:

3CX Version 18, Update 8 B Hotfix, Build 18.0.8.939, September 2023​

• Updated: License Activation Certificate

and:

3CX Version 18, Update 9A, Build 18.0.9.31, May 2024​

• Maintenance: Android, iOS Certificate and Activation.