Sudden, and unexplained slow-down of Management and Webclient

[MSternfeld]

Hi All,

Wanted to run this by you, since about a couple of weeks I am seeing something strange with our 3CX server running v16.4.
Without reason, no issues in logs etc, the Management page and Webclients become unbearably slow. It keeps timing out etc.
The Server itself is running on a nice 15% cpu load and about 30% RAM use, and is responding fine.

Calling etc works without an issue, i just can't enter the webpages nor the centralized phonebooks.
As the Server and the logs state nothing is wrong i am not really sure how to continue troubleshooting.

Any suggestions would be welcome.
Mike

 

[Saqqara]

Please provide info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[MSternfeld]

Sorry you are right... Issue happened once before, and resolved itself 12 hours later.

• 3CX Version, Professional Perpetual 16.0.4.504
• Server OS, Debian 9
• Is the 3CX Server Hosted and where? No, on-prem server, (500gb hdd, 43% used, quad core 2.5gbz, 32gb RAM)
• IP Phone Make/Model/Firmware Yealink and Snom various makes and models
• Provisioning Method: Local / SBC
• Trunk Provider Various SIP Providers (DT, Sipgate, Vodafone, All 3CX Certified)
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO