Am suggesting a new Role for "Queue Manager". (Or Custom so we can build Roles with customized left hand menu access selection by selection)
We have senior managers who control queues and need access to both Reports and Call Handling to assign agents. Managers has Reports, but not Call Handling. Department Administrator has Call Handling, but not Reports. Both those Roles have a lot of additional access they do not need to do their job.
Here's a quick mockup of what I see for a Queue Manager Role. They have no need for Users, Voice Chat or Outbound Rules access.
Again, a custom role builder would work best, so people can build what they need.
We have senior managers who control queues and need access to both Reports and Call Handling to assign agents. Managers has Reports, but not Call Handling. Department Administrator has Call Handling, but not Reports. Both those Roles have a lot of additional access they do not need to do their job.
Here's a quick mockup of what I see for a Queue Manager Role. They have no need for Users, Voice Chat or Outbound Rules access.
Again, a custom role builder would work best, so people can build what they need.
