SuiteCRM integration problem

[Sergey123]

Hi. I have created template and it works fine. But i getting this message - CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number. Even if i write number that is in crm and it's showing me account with all information. What can be a problem?

 

[Sergey123]

Yes we using Web Client and ther is no blocking popups. What else can be the problem ?

 

[edossantos]

Please do this:

1. Enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings.
2. Make a call from a contact you know is in the CRM.
3. Send me the 3cxSystemService.log file in a private message so I take a look.