Suitecrm Integration with 3cx

[mcderason]

I am having issue integrating our suitecrm to the 3xc for call popup. Error message is saying "System.Exception: Server returned a non successful status code - HTTPStatusCode=InternalServerError - Reason=Internal Server Error - Content=" . I have my xml file attached. Please I need help. Thanks

 

[edossantos]

That error is returned by the server, probably you're sending a wrong request. I can see that the template has an authentication scenario and then a lookup scenario, it would be good to see in which of these 2 scenarios you're getting this error. You can check this from the 3CX Console > Settings > CRM Integration > Test button > Logs tab. You will see in that tab all the details of what 3CX is sending to the CRM, and what's coming back.

 

[mcderason]

Alright , let me check it up and get back to you. Thanks

 

[mcderason]

That error is returned by the server, probably you're sending a wrong request. I can see that the template has an authentication scenario and then a lookup scenario, it would be good to see in which of these 2 scenarios you're getting this error. You can check this from the 3CX Console > Settings > CRM Integration > Test button > Logs tab. You will see in that tab all the details of what 3CX is sending to the CRM, and what's coming back.

Hello please below is the logs tab. Can you help me interpret the error log? Thanks

 

[edossantos]

Looks like you're sending an empty client_id and client_secret during authentication.

 

[mcderason]

Looks like you're sending an empty client_id and client_secret during authentication.

Thanks for your response. I was the one that removed it. It was there during testing.

 

[edossantos]

Thanks for your response. I was the one that removed it. It was there during testing.

In that case you're sending a wrong request. You will need to check with your CRM documentation how you need to send this request. If you can get a working curl or Postman request, then I can help you mapping it to the template.

 

[mcderason]

In that case you're sending a wrong request. You will need to check with your CRM documentation how you need to send this request. If you can get a working curl or Postman request, then I can help you mapping it to the template.

OK.I also want to Know where there is a way to get the number of a caller through an Api without going through this process. If there is it will be better for me, at least i can work with the number to achieve what i want to do. Thanks

 

[Evolute IT]

OK.I also want to Know where there is a way to get the number of a caller through an Api without going through this process. If there is it will be better for me, at least i can work with the number to achieve what i want to do. Thanks

You can:

1. Use the CRM integration, which seems to not be the best option for you.
2. You can also configure the Webclient/Browser Extension to open a URL on answer/ringing with the Caller ID and Name in the URL via variables. See Webclient > Settings > Integration.
3. Wait for V18 API that will probably be in U1 or U2, so around the summer/fall I'd say.

Otherwise, you would need the Call Control API which is unsupported and undocumented. @VoIPTools have softwares using it.

 

[mcderason]

Thanks. The number 2 option is working, just that we have to add url on each user Webclient > Settings > Integration section. Thanks for the help.