Supervisor/Manager Role - No access to Recordings (V20 Update 7)

[gyImxi2y]

Hello,

I'm reporting an issue concerning access to call recordings for the Supervisor and Manager roles on 3CX Version 20.0 Update 7 (Build 1080 Release).

The official documentation (https://www.3cx.com/docs/manual/access-roles/#h.zh8lt4ts2lz4) states these roles have access to "Reports & recordings".

• Users with these roles can access Reports (OK).
• However, they cannot access Recordings.

If a Manager or Supervisor attempts to access the direct link: https://3cxurl/#/office/recordings They are redirected to: https://3cxurl/#/error

Has anyone else experienced this specific lack of access to Recordings for Supervisors/Managers on Update 7?


Thank you.

 

[NikosK_3CX]

The extensions with the roles of Supervisor and Manager do not have access to the recordings from the Admin settings.
Make sure the option Show call recordings is enabled under their options, and an icon will appear on the left side of the web client.

 

[VoIPTools]

If you do not want to give supervisors or managers special permissions or access to the 3CX console at all, you may want to take a look at our 3CX Recording Manager. We provide granular access permissions to recordings, and what you can do with those recordings through a simple web interface -- so no need to give access to the console at all.



You might also want to peak at some of the other features we provide like AI-based agent scoring and coaching