Solved Survey

[howar]

Hi!

I have used a survey Demo template with 3CX 18.0 Update 7 (Build 312) Version once I call the number of call flow it works normally and all voices play and everything is fine,
I wanted to use the same template for another request machine I changed the number to fit the extension and uploaded it to call flow once I called the extension of call flow nothing worked!! for the other 3CX 18.0 (Build 441).

Any suggestion regarding this issue

Regards

 

[edossantos]

In order to investigate the issue, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call where you reproduce the issue, and check the 3CXCallFlow.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder.

 

[howar]

Hi edossantos!

when I call the call flow number after building the project no action happens as below!
https://www.dropbox.com/scl/fi/7zp3...6-pm.mov?rlkey=2r83di3ttbnpo4wauvfoaexci&dl=0
note the machine update is 18.0 (Build 912) Windows server platform does it required any more installation

I have tried the same project on another 3CX Machine is working fine 18.0 (Build 312) on vmware

Regards

 

[edossantos]

Hello @howar,

As mentioned in my previous response, you will need to check the logs to understand what's going on.

 

[edossantos]

Hello @howar,

Thanks for sending the logs. I can see that this is a PBX installed on Windows, however your Survey component is configured with the following results file, which is for Linux:
"/surveydemo/results/results.csv"

That will cause that results can't be saved. However, that will happen when the survey is complete, and in your case you're not hearing any prompt when connected to the app. I don't see any error in the log, looks like the app is playing prompts normally. In the Wireshark capture you sent I don't see any call, so I can't tell if the audio is flowing or not.

 

[howar]

Thank you for response

I have solved the issue

Have a nice day!