Looking at the things we've been asked for often with MCM, it would be:
- Hold Music per Department
- Phone Book per Department
- Automatic Un-park Forgotten Call Timeout per Department
- Being able to have more than 1 time zone to set rules on per Department
- Scheduling updates to handsets at a server / department level (ie update firmware at 2am)
Overall, the MCM model ticks most boxes where businesses don't have multi-location or don't have overly complex requirements (although we've done some 20-30 seat customers with it no issues).
We've had to shoe horn a few odd cases to make it fit as it didn't make commercial sense for a customer to go down the dedicated path, but that was more about explaining to customers the cost/feature trade off.
It's certainly made our sales cycle and rollout much quicker.
A quick migration strategy from dedicated to MCM department would be super useful.
A department backup strategy would also be super useful for either migrating a customer between MCM servers or breaking then out from MCM to Dedicated as they grow.
Lots of things we're learning every day
Best,
Lance
