SyncroMSP Call Log

[Eagle2469]

SyncroMSP has a very simple call log API. It doesn't do any lookups, it just posts incoming or outgoing calls to the customer record.

I have been trying to get this to work, but not successfully.

It just needs to call this URL for incoming calls.
https://[DOMAIN].syncromsp.com/api/callerid/did=[NUMBER]&token=[TOKEN]

And this URL for outgoing calls.
https://[DOMAIN].syncromsp.com/api/callerid/did=[NUMBER]&token=[TOKEN]&outbound=true

Any help would be greatly appreciated.

 

[Eagle2469]

I tried editing one of the existing templates and came up with the following. But, it fails.

<?xml version="1.0"?>
<Crm xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" Country="US" Name="SyncroMSP" Version="1">
  <Number Prefix="Zeros" MaxLength="" />
  <Connection MaxConcurrentRequests="16" />
  <Parameters>
    <Parameter Name="CallerIDToken" Type="String" Parent="ReportCallEnabled" Editor="String" Title="Caller ID Token:" />
    <Parameter Name="Domain" Type="String" Parent="ReportCallEnabled" Editor="String" Title="Syncro Subdomain:" />
    <Parameter Name="ReportCallEnabled" Type="Boolean" Editor="String" Title="Enable Call Journaling" Default="False" />
  </Parameters>
  <Scenarios>
    <Scenario Id="ReportCall" Type="REST">
      <Request SkipIf="[ReportCallEnabled]!=True" Url="https://[DOMAIN].syncromsp.com/api/callerid/did=[NUMBER]&amp;token=[CallerIDToken]&amp;outbound=[CallDirection]" MessagePasses="0" RequestEncoding="UrlEncoded" RequestType="Get" ResponseType="Json">
        <PostValues>
          <Value If="[CallType]==Inbound" Passes="2" Name="CallDirection" Type="String">false</Value>
          <Value If="[CallType]==Missed" Passes="2" Name="CallDirection" Type="String">false</Value>
          <Value If="[CallType]==Outbound" Passes="2" Name="CallDirection" Type="String">true</Value>
          <Value If="[CallType]==Notanswered" Passes="2" Name="CallDirection" Type="String">true</Value>
        </PostValues>
      </Request>
      <Outputs AllowEmpty="false" />
    </Scenario>
  </Scenarios>
</Crm>

 

[edossantos]

Call Journaling requires that the Contact Lookup returns a valid contact. So, this is probably not the approach you need to use. Maybe you should consider creating a program that parses the CDRs generated by 3CX, and then you can post this information to your external system.