SyncroMSP integration only appears after call hangup

[gkbarnes]

Hello Peeps, I've been playing with SyncroMSP/3CX integration and I've got it mostly working but I am trying to get my head around why 3CX only reports the call after the call ends?

• The Id “ReportCall” is used for call journaling. When the call ends, this scenario will be executed.

Maybe I am missing something but I would love it to report the call before or as the call is answered so that I can just click the customer records and start typing information.

Also, when it post/updates Syncro in the communication section, I would love it to post the start and finish times of the call or the call duration. Anyone tackled this one and is prepared to enlighten me?

Thanking you in advance.

 

[Evolute IT]

The ReportCall is called at the end only. You need to use the Webclient/DesktopApp custom URL opening (or better yet, use the Syncro way with wget.exe triggered in background.)