System not closed

[jasonhayes]

Hi Anyone else today (as per last year) found their 3CX system is ignoring the configured Holiday setting? I had one set for 1st January, very year. I tested twice my phoning into a Queue and it entered me into the queue. I deleted the entry for the 1st Jan and re-entered it and it then played the we are closed message. The same happened last year from memory!

 

[YiannisH_3CX]

Hello @jasonhayes

Please make sure that under your trunk settings and Inbound rules settings (if any) the option "Play holiday prompt when it's a global holiday" is selected. If the option is not selected then the trunk will not follow the holiday routing.

 

[RTV]

I haven't tested it this year, but yes, last year this happened too.
It ignored the 'Yearly' items.

 

[YiannisH_3CX]

I haven't tested it this year, but yes, last year this happened too.
It ignored the 'Yearly' items.

Please note that last year there was an issue that caused the PBX not to switch on the 1st of the year. That issue however was corrected with the next update so if you have an updated 3CX PBX you should not face any issues.