System wont start

[Anonymous]

I've installed
version 3CX Phone System v1.9.464.

I've actually installed and uninstalled it twice and did some additional uninstall cleanup to insure there were no orphans in the way

I put in my Username and Password. (and am using a password manager to insure that Im not mis typing.

the username and password simply vanish

http://localhost:5481/login.php?fError=1

 

[N_G]

Password

The login must not be correct. We have not had any error reports about the user name and password vanishing. Is there no error message?

I would try without the password manager - simply type in the user name and password and then please let us know the error message.

Also note that the current version only supports normal characters - i.e special characters or language specific characters such as

 

[Anonymous]

The case of the missing password

I 've only used the password manager to insure that I was actually typing what I thought I was typing.

I entered the simplest possibilities for username and password to diagnose this.

And the reason I reported it to you is that there is no error code. Two things happen when Iclick the login button.

1) the fields for user name a password clear (everything in them vanishes)

2) appending to the url http://localhost:5481/login.php
is http://localhost:5481/login.php?fError=1

thanks for the help

 

[N_G]

We are looking into this

Hi,

We are looking in to this further and will get back to you soon

 

[N_G]

Very old version

I just realized that you have a very old version. Please update your build to the latest version.....

 

[Anonymous]

Thanks for the input. Ive downloaded the newest (beta) version
I've been EXTREMELY careful with user and password and yet I get
Can't connect to the database server


SQLSTATE[08006] [7] FATAL: password authentication failed for user "ray"
#0 C:\Program Files\3CX\Data\Http\functions\CallContext.php(35): PDO->__construct('pgsql:dbname=ph...', 'ray', '1')
#1 C:\Program Files\3CX\Data\Http\functions\fExtension.php(30): CallContext->getConnection()
#2 C:\Program Files\3CX\Data\Http\functions\fObject.php(19): fExtension->getData()
#3 C:\Program Files\3CX\Data\Http\index.php(7): fObject->getManager()
#4 {main}

for an error code.. help

 

[N_G]

Update

Hi,

Thanks for the update. Are you sure that you have not included any unusual characters in the password? We have made an update which fixes this, and we are soon posting it, but to our knowledge its only for usernames or passwords with special characters. Could you email me what your password was to info <at> 3cx.com?

 

[Anonymous]

Password

I solved the problem by installing the software on a different machine in my network. and it works .

I worked through the password issue to the point that my user name was

ray and my password was 1.

the problem clearly was a conflict between the computer I had it on and the software.

 

[N_G]

Problem

Hi,

Thanks for the update! We would be keen to find out what the conflict was. Did you have other software running on that machine, for example another version of apache for instance? Another version of PHP or postgres? What OS were you running?

 

[Anonymous]

diagnosis

I understand your interest in diagnosing my particular problem would be happy to assist. I'm sure you can sympathize with the fact that working with you to help you improve your product will take me away from things I need to be doing.

So I have a barter to offer. Give me some direct tech support for 3CX and I'll give you all the time and assistance to debug it in my (not so strange) invironment.

Sound fair to you?