T31P Phones not picking up

[GeorgeWDS]

Hello,

I've come across a peculiar error recently regarding our fleet of T31P phones.

Essentially unless the user is a manager, they're unable to pickup any calls within their department, however when the "Limit call pickup to calls received within the same department" is unchecked they are able to pickup the call.

I have checked to ensure the group of users are all within the same department, they are also in the same ring group and I have deleted both then recreated them with no luck.

Anyone else have this problem? It's obviously permission related but I can't seem to crack it other than changing all the users to Manager permissions, but that is not an option for me sadly.

We are on-premise, Version 20 build 1620, professional license.

Thanks in advance!

 

[SteveITS]

Pickup should work with Reception: https://www.3cx.com/docs/manual/access-roles/

 

[GeorgeWDS]

Seems to do the trick thanks, a little strange to think that a bog standard user needs to be set as a receptionist - but clearly there is logic somewhere.