T41P not compatible

[bartels]

Hope I am posting in the right forum.

We have 5 Yealink T41P. Three of these are assigned to landline A. Two assigns to landline B.

The For the two landlines we prefer to have different ringtones, so we can hear which line is calling. Normally you can set this up in the phones itself, but it looks like the system over rides these settings and use one ringtone for all. Can we change this?

Second.

When I push the DND button on the phone i did the setup in CX that it should transfer the call to my mobile. Set up looks okay, and when I press DND is see in CX that it say to transfer the call to my mobile. But when calling it is not transferring the call. The T41p is ringing.

For me it ar basic setting which should work, however my agent tells me the phone is not supported by 3cx anymore. This was never mentioned to me when we contacted them to install 3cx.

Still, I think it is such a basic thing that it should word.

 

[bartels]

Hello again.

Just to be sure: I have the Yealink T41p. newest firmware (englisch)

one phone is connected to incomming line A, The other to incomming line B
Both phones have the same ringtone. In the phone menu I can select different ringtone types. But when we receive a call, both phone stlle sound the same. No mather what ringtone I have selected.

With our first provider it did worked, the phone had different ringtones.

With our new provider and the 3CX we can not manage to have different ringtones when we receive a call.

Our provider tell us it is not possible because the T41P is Old hardware, and we should buy new phone if we want to have different ringtones. (by the way, when we place an internal call, we can select different tones).

To me it sounds strange that when the phone, supports a function, it does not work with the 3CX.
It looks like that the 3CX is overruling the settings in the phone.

We now have a huges discussion with our provider; they say that we want things that is not possible.

Who is right?

 

[bartels]

.

 

[AWS2P]

did you reprovision after ring tone change in 3CX console for selected extension?