Solved T54W does not sync status anymore

[David_K]

Hello

I have a T54W phone that does not sync user status anymore.
When user sets as DND from the softphone or the webapp, the Yealink T54W does not show DND
Also when I press DND from the phone, it does not really set the line to DND (I can see from the softphone or the webapp that the status does not change)
I can receive and place calls from the phone.
I did already reset factory it, same behavior.

David

 

[Evolute IT]

See this thread: https://www.3cx.com/community/threa...n-firmware-96-86-0-72-and-96-86-100-5.117231/

It's related to uaCSTA.

 

[David_K]

See this thread: https://www.3cx.com/community/threads/“call-using”-behaviour-change-between-firmware-96-86-0-72-and-96-86-100-5.117231/

It's related to uaCSTA.

Thanks !

So I'll downgrade the phone and if no more replies, means problem fixed

 

[David_K]

Err, I did downgrade to 96.86.0.74 but did not fix the issue, still the same problem, DND does not sync.

 

[Evolute IT]

Err, I did downgrade to 96.86.0.74 but did not fix the issue, still the same problem, DND does not sync.

Are you sure the phone didn't re-upgrade automatically from the 3CX firmwares?

 

[David_K]

Yes, on the phone itself in Menu / Status and in the PBX console it shows as 96.86.0.74

 

[JohnS_3CX]

Ensure the phone is on the correct version (just a quick check to make sure) and then factory reset and reprovision.

The version you had previously had an issue, but we confirmed that 96.86.0.74 does not suffer from that issue.

 

[David_K]

Ensure the phone is on the correct version (just a quick check to make sure) and then factory reset and reprovision.

The version you had previously had an issue, but we confirmed that 96.86.0.74 does not suffer from that issue.

Hi @JohnS_3CX
Today it's working.
I don't know what happened between Friday and today, but Friday it was not working (using the 0.74 fimware) and today it's working.
So we can close that one...

 

[JohnS_3CX]

Thanks for confirming David!