Solved Take caller back on Attended Transfer

[NTSer]

Hy all
I got the latest version of 3cx (16.0.676) and hit the issue on the webclient if i do a attended Transfer, and the caller does not answer the call. The first caller can not be taken back.
Only the Key "pickup" on hardphone, or maybe 20.

I know there are several old Threads about this issue, and i on several Threads this issue is marked as resolved.
... But in my eyes, the issue is still there.

Any ideas? On Windows Client, the lines can be choosen with the buttons Line1..4 - as expected.
This issues should be fixed in the webclient!

BR A

 

[JohnS_3CX]

Hi @NTSer

1. When a call comes in from say EXT001 for example, you see the call dialog, answer the call




2. Click Att. Transfer to send to EXT005. Now you have two dialogs while EXT005 rings



3. If they don't pick up and it goes to voicemail for example, you will see 1 dialog (original caller is missing, and only EXT005 is visible while you hear VM prompt)




4. As soon as you hang up EXT005, the original dialog will appear again and you can get your call back from EXT001 that is waiting on the line from before, by clicking resume

 

[NTSer]

Hi
Thank you very much for your screenshot!
This answered my question!
I was in CTI Webclient mode, in this mode i had to do all resume tasks on the phone -> as designed.

In Webclient phone mode, all was fine!

Thank you very much!
BR A

 

[JohnS_3CX]

Glad to hear