Solved Taking over from another IT / VoIP Provider

[healthy]

I just onboarded a client who is leaving their old IT. As it happens, they have 3CX hosted with 3CX. I've never had to do this, and don't see clearly where to inside my partner portal. I do see in their admin console a way to unlink their account. Is it as simple as re-linking to my partner account?

I imagine I need to do that and will also be porting their numbers to our SIP trunk provider of choice, but I want to limit the amount of down time to the client.

Thanks

 

[SnakeRiverWebDevelopment]

In the Hosted webclient, click on Admin, on the Dashboard you can Unlink the Partner

 

[healthy]

Sh!t, it really is that easy?! Phenomenal
Thank you!

 

[healthy]

One snag, when I try to add my partner ID, it won't take it, saying invalid format

 

[Evolute IT]

One snag, when I try to add my partner ID, it won't take it, saying invalid format

What version is the PBX running?

 

[healthy]

Figured it out, when I copied and pasted, it had a trailing space. All good now thanks!