Unable to Access Demo PBX After System Owner Email Change and Password Reset

[farman khan]

Hello 3CX Support,

I need assistance recovering System Owner access to our hosted demo PBX.

System details:

• FQDN: 3cteldemo.my3cx.ca
• Version: V20 Update 9, Build 995
• System Owner extension: 10000
• Previous email: [email protected]
• New email: [email protected]

While logged into the PBX Admin Console, I opened System Owner extension 10000, changed its email from [email protected] to [email protected], and clicked Reset password.

Since making these changes, I cannot log in using my previous credentials. I have also tried Forgot password, but neither the new nor the previous email address receives a password-reset link.

I still have access to our 3CX Partner Portal, where this instance is listed.

Could you please verify which email is currently saved on extension 10000, investigate why recovery emails are not arriving, and assist us in restoring System Owner access? Please advise on recovery options that preserve the existing PBX configuration.

I can provide screenshots and ownership verification through this ticket.

Thank you,
Farman
[email protected]

 

[Charles_3CX]

Hi, if you can't receive the password reset email at the new address, you'll need to open a ticket with 3CX technical support, who can provide the next steps.

Additionally, edit your post and remove your real email address.