We have been testing and also have supplied the teams integration through 3cx. One limitation we have found is the 365 status sync with 3cx as "out of office/ away" maps to the away status in 3cx.
This wouldn't be a problem however 365 automatically marks a user to away if they are inactive for 5 minutes. Meaning extensions are set to away if they haven't used their PC for 5 minutes. This means that calls are then forwarded.
We either need to be able to custom Map the status's to presence on 3cx or have the ability to route calls to the extension when the status is 'Away'.
This wouldn't be a problem however 365 automatically marks a user to away if they are inactive for 5 minutes. Meaning extensions are set to away if they haven't used their PC for 5 minutes. This means that calls are then forwarded.
We either need to be able to custom Map the status's to presence on 3cx or have the ability to route calls to the extension when the status is 'Away'.
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