teams

  1. Outlook Calendar/Teams/3CX Presence`

    We are having significant issues trying to configure presence across devices. In a nutshell I want an entry in my calendar set to Out of Office for maybe a meeting and be shown as DND on 3CX. If I want a calendar reminder or perhaps I have booked out some time for paperwork but do not mind a...
  2. JustinLippolis

    Use Direct Routing for ad-hoc calls in Teams

    Hi everyone, I am dealing with a very frustrating situation. Microsoft has been engaged but they haven't been much help with the issue. I will *try* to make this as brief as possible without leaving out important details! To save anyone that can maybe answer one question from reading through...
    • JustinLippolis
    • Thread
    • 499 603 error caller forbidden direct routing teams
    • Replies: 0
    • Forum: MS Teams

  3. Renew Teams SSL

    I am needing to renew a Teams SSL certificate shortly, and am wondering if I simply need to follow this guide: https://www.3cx.com/docs/microsoft-teams/#h.xl0g5kt2ly3o
    • Matt_AIT
    • Thread
    • 3cx integration with teams teams
    • Replies: 1
    • Forum: MS Teams
  4. JustBoyke

    Teams status sync question

    Hi, We love the ability to sync the status of our employees from Teams to 3CX. However, there is one issue we keep encountering: Teams switches the status of users to “Away” after a few minutes of inactivity. We have employees who need to visit local sites for our customers but leave their PCs...

  5. Teams Inbound with 3CX integration

    Hi, I'm looking for some support with our 3CX integration with Teams as we aren't getting inbound calls to work properly. Issue: External inbound call to a user on Teams/3cx with a Teams number doesn't call through - Call Failed. No logs on 3cx despite turning on Verbose mode & restarting...
    • TWC
    • Thread
    • 3cx integration with teams breeze breeze connect teams
    • Replies: 0
    • Forum: MS Teams
  6. qbitnetworking

    How to start a meeting with a coworker from chat?

    Hi there, I'm trying to sell a customer on using 3CX web client instead of Teams. They are designers and coworkers and need to be able to share their screens. It seems like in order for them to do this in 3CX, they need to start a meeting and share the link. Shouldn't they be able to just start...

  7. Live chat to replace Teams for very small business?

    Hi all, I'm the owner of a bed & breakfast with a small team of 5 people. We need simply a) direct messaging between me and the manager- 2 people only, and b) then one team "channel", as Teams calls it, where the whole team can chat. We use Teams for this now but I am seeing an opportunity...
  8. opennube

    Teams integration documentation not updated for v20

    I am trying to integrate v20 with MS Teams, but the documentation seems outdated. For example it says: " Log in to your 3CX Management Console and go to “Settings” > “Microsoft 365 Integration” > “Teams Direct Routing” tab and check “Enable Microsoft Teams Direct Routing”." But those menus...
    • opennube
    • Thread
    • office 365 integration teams teams integration
    • Replies: 2
    • Forum: Office 365

  9. Phones dropping in 1 user of ring groups VM when user sets status to DND and nobody else can receive that call

    Ring group has 3 users, when user A goes on DND if they're out of office then when the number rings the call drops immediately into user A's voicemail instead of also ringing B and C, how can this be resolved. thanks
    • itadmin2oo4
    • Thread
    • ring group routing ring groups teams voicemail problem
    • Replies: 4
    • Forum: MS Teams

  10. 3CX with Teams integration

    Hello everyone. I am getting Teams integrated within 3CX. I already made an FQDN in the exact domain of the MS365 tenant. A record that points to the IP address of the PBX. I am now trying to get an SSL certificate from a Microsoft-approved vendor. The only thing that is bothering me, is that I...
    • stefkraaijeveld
    • Thread
    • 3cx direct routing help ssl cert ssl certificate stuck teams teams direct routing
    • Replies: 14
    • Forum: MS Teams
  11. NeilSmith_UBT

    Reply, Edit, React to and Delete instant chat messages (like with Teams and WhatsApp)

    3CX Chat is a very useful instant messaging platform, especially as more and more integrations are added however it does fall down on chat functionality when compared with the major competitor - Teams (and WhatsApp) which makes it difficult to encourage users to switch to this as their primary...

  12. Teams 365 status sync

    We have been testing and also have supplied the teams integration through 3cx. One limitation we have found is the 365 status sync with 3cx as "out of office/ away" maps to the away status in 3cx. This wouldn't be a problem however 365 automatically marks a user to away if they are inactive...

  13. Teams direct routing with 2 3cx systems

    Hi, We have a customer who is looking to use the teams direct routing feature (they are currently testing). They have 2 different 3cx systems as they are based in different countries - they however, only have 1 365 tenant. Is it possible to link the 2 3cx systems to the same 365 tenant for...
    • liamkelly
    • Thread
    • 3cx microsoft 365 teams teams direct routing
    • Replies: 1
    • Forum: MS Teams
  14. leonardorebelo

    TEAMS integration - Call queue issues

    Hi For a customer we have some call queues, the agents uses the teams app. The problem is the calls are auto rejected by teams(?) . If we use the 3cx webclient than we don't have this issue. The call appears for 1 sec than it's auto rejectd. Any ideas?
  15. Abid Ur Rehman

    TLS not working on custom FQDN - Teams Integration

    TLS not working with custom FQDN although crt and pvt key matches and SSL is working fine on 3cx server. I want to integrate 3cx with teams for direct routing. Any urgent help will be appreciated.

  16. Cannot call in or out after integration

    I set up 2 extensions to test the 3cx Direct Routing and I get the attached errors in 3CX. I cannot see why this would be happening, Is it a problem that we are seeing the port 5061 on the requests? I'm pretty lost here as to what could be going on.

  17. Post O365 Integration - User's softphone "flashing" when queue call comes in. Unable to answer

    We recently implemented the 3CX / O365 migration and have User Sync & Sign In enabled. We turned it on during the day and everything seemed fine. The following morning a weird issue popped up where my four openers were unable to grab calls. They were logged into the queue, but their...
    • PremierOne
    • Thread
    • o365 softphone teams user sync
    • Replies: 17
    • Forum: Office 365
  18. leonardorebelo

    Solved Issues

    Hi! I have a small issue when i try to dial from teams to 0475623866 (its my number) 3cx does 475623866 . i got this: he tries to call 475623866 . and that don't work. i also got this:
  19. leonardorebelo

    SSL error with Microsoft teams integration

    Hi! i'm trying to set up the microsoft teams integration, but i have a small issue, i bought a wildcard for my domain ittesit.be, and i use teams.ittesit.be for 3cx . when i upload the certificate i got this error : as you see this certificate is valid: Can somebody help me please?

  20. The person you're trying to reach isn't available. Try again later.

    Currently getting this error when I try to make the call out of teams - Our current Direct Routing is working - The SBC is showing that it is active and fully working. ( Network Effectiveness is reading back in - Average Call TLS SIP are all active and working) We are receiving calls inbound...
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