Teams direct routing with 2 3cx systems

[liamkelly]

Hi,

We have a customer who is looking to use the teams direct routing feature (they are currently testing).
They have 2 different 3cx systems as they are based in different countries - they however, only have 1 365 tenant.
Is it possible to link the 2 3cx systems to the same 365 tenant for direct routing purposes or is this not supported?

 

[ClsVip]

Regarding this question, it is one that comes up a lot. The answer is that the guides from 3cx only offer the process to configure a single PBX per 365 tenant. Having said this, essentially it is possible to do this but will require manual inputs to configure the second PBX to the same 365 tenant, all I can suggest is to configure one using the supported method as per instructions provided in the guides (see below) and then check what and how it is configured to then manually connect the second PBX into the same tenant. Note: By doing it this way and have any issues arise, you will be able to receive support from 3cx tech support as this is not something that is tested and supported by them.

https://www.3cx.com/docs/microsoft-teams-business-voice/
https://www.3cx.com/docs/microsoft-teams-integration-faqs/