teams direct routing

  1. Teams Direct Routing Emergency Calls Failing

    We have a fully working Teams Direct Routing integration with 3CX. Regular inbound and outbound calls are functioning correctly. However, emergency calls (911/933) from the Teams client are failing with a 415 Unsupported Media Type error returned by 3CX. - 3CX V20.0.8.1131 hosted on Linux WHAT...

  2. Internel calls routing externally

    3CX V20 Update 7 running on Debian Got a Teams Direct Routing integration, it works, but issue we have is when users click-to-call their colleagues within Teams, when it reaches the 3CX side the caller id is the external number of the user. Eg, Joe Bloggs, Ext 100, DDI +441234567890 calls Jane...

  3. V20 Teams Direct Routing - Shared Calling Outbound Call Fails - "Mapping for Teams number... not found!"

    Hello everyone, I need help with a Microsoft Teams Shared Calling issue on 3CX v20. We have followed all the documentation we can find, but outbound calls from the shared calling resource account are failing. Background & Goal System: 3CX v20 (Self-hosted) License: 16SC ENT Integration...
    • ebacademy
    • Thread
    • teams calling teams direct routing teams integration
    • Replies: 3
    • Forum: MS Teams

  4. Trail license for 3CX Enterprise 16 Sim

    i would like to test 3CX with MS teams direct routing on 3CX v20 and i can see this requires 3CX enterprise 16 sim license as minimum. since i have the 3cx pro license on my system, if there a way to get a 3cx trail Enterprise license?

  5. 3CX & Teams Direct Routing - User script says no users

    When I go to create the User Script for Teams within 3CX I get this error: All my users are flagged under Users/Options for Teams Integration as follows: Is this because I have the wrong license type assigned to my test user account? Here is the license assigned to test account: A few...
    • mososki
    • Thread
    • teams direct routing
    • Replies: 3
    • Forum: MS Teams
  6. Vitaliy R.

    Call not allowed in this location

    Hello GM, Hope all is well with you. I'm currently experiencing an issue with Teams integration. When I make an outbound call, I get "Call not allowed in this location" message in Teams. However, when I'm on a call with a Teams contact and want to make a conference call with any mobile or...
    • Vitaliy R.
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 0
    • Forum: MS Teams

  7. MS Teams Integration questions

    Hi All, Was wondering if we could get some assistance/advice. We have deployed 3cx at one of our sites, and they want to look at the Teams integration. We have followed the guide below: https://www.3cx.com/docs/microsoft-teams-v18/ The certificate is in place and when i ping...
    • TSSEngineers
    • Thread
    • teams direct routing teams integration
    • Replies: 17
    • Forum: MS Teams

  8. How to Integrate 3cx Extention List to Teams

    Hello We successfully integrated 3cx+Teams but there are still a few members who are using 3cx for day-to-day calling. The issue is when we get an external call and a user from the team dialer picks up the call he is unable to find the 3cx user and he has to know 3cx (Person Extention) to...
  9. fneufang

    Incoming call rejected, caller is unknown

    Hello everyone here, we currently have the problem, that our Direct Routing with Teams does not work fully. Inbound calls can be answered as normal, but outbound calls are rejected by the 3CX. In the activity log of the 3CX the following messages pop up: 22.03.2024 10:05:05 - [CM502001]...

  10. Call Recording on Teams

    How do I enable call recording on Teams? I can dial out using the Teams client (routed through 3CX), but the "Start Recording" option is greyed out. Is there a setting somewhere to enable this?
    • bigboy101
    • Thread
    • 3cx integration with teams record call teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  11. V20 where can I find Teams direct routing User sync script?

    V20 where can I find Teams direct routing User sync script?

  12. MS Teams Direct Route SBC Inactive

    Hi All, We are doing a Teams Integration for a customer and experiencing some issues with the Teams SBC being inactive; I have followed the Guide (https://www.3cx.com/docs/microsoft-teams-business-voice/) and the Faq (https://www.3cx.com/docs/microsoft-teams-integration-faqs/#h.nw4gx1tt7izt)...
    • AINS Tel
    • Thread
    • ms teams teams direct routing
    • Replies: 5
    • Forum: MS Teams

  13. 3CX with Teams integration

    Hello everyone. I am getting Teams integrated within 3CX. I already made an FQDN in the exact domain of the MS365 tenant. A record that points to the IP address of the PBX. I am now trying to get an SSL certificate from a Microsoft-approved vendor. The only thing that is bothering me, is that I...
    • stefkraaijeveld
    • Thread
    • 3cx direct routing help ssl cert ssl certificate stuck teams teams direct routing
    • Replies: 14
    • Forum: MS Teams

  14. Unable to make calls from Teams but can receive

    Hi, I have set up our Teams Direct Routing integration (again, we stopped using it for a short period, all Direct Routing settings were removed from Teams when we stopped using it). We have a valid Certificate, DNS A record is pointing to 3CX (hosted on Azure) and port 5062 is open to 3CX...

  15. Teams Dial plan problems

    Hi all, We have done our first 3CX to Teams integration and it has gone relatively well thanks to resources here, but, I've got one problem that I just can't seem to understand or diagnose where the fault is. Basically, (We are in the UK) if you take a mobile number of 078xxxxxxxx and dial it...
    • ezpc
    • Thread
    • dial plan direct routing teams direct routing
    • Replies: 8
    • Forum: MS Teams

  16. My Experience Linking Teams Phones to 3cx for a demo and it's subsequent removal

    First note, I did not remove it because it did not work, I removed it as I linked our Demo 3CX to my personal tenancy for testing purposes as my own 3CX is Pro and not ENT edition. Goal: link Teams Meeting Room to 3CX to use a single DID for outbound and transferable calls for inbound. I was...
    • Sparky Bear
    • Thread
    • microsoft 365 microsoft teams secure sip sip/tls teams calling teams direct routing teams integration teams meeting rooms tls/ssl
    • Replies: 0
    • Forum: Phone System / PBX

  17. Teams integration

    Hello, I want to configure Teams integration in 3CX for the first time. Microsoft 365 Integration is okay. I have an error with the certificate for *.tjc-group.com. This domain is valid on Office portal. Is there anyone who has done the Teams integration and has additional information to...
    • pleduc
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  18. 3CX - Teams: Cross Platform Presence

    Hello! I have two questions/feature requests: 1) Are there any updates on the cross-platform-presence feature between 3CX and Microsoft Teams and vice versa? 2) We activated the "Teams direct routing" feature in 3CX. Now all calls are also forwarded to Microsoft Teams. Is it possible to block...
    • al-austria
    • Thread
    • 3cx teams m365 microsoft 365 microsoft teams ms teams teams direct routing teams integration
    • Replies: 7
    • Forum: Office 365

  19. 3CX Direct Routing Outbound Calls Fails

    Hello Everyone im from Germany, i have configured the Direct Routing in my 3cx according to instructions from 3cx. Icoming Calls to my Number can i see and use in my Teams. If i want to call outbound from teams, this fails after 3-4 seconds. In the 3cx reports is the failure: 04.08.2022...
    • Buny38
    • Thread
    • 3cx teams teams direct routing teams integration
    • Replies: 8
    • Forum: Office 365

  20. Teams direct routing with 2 3cx systems

    Hi, We have a customer who is looking to use the teams direct routing feature (they are currently testing). They have 2 different 3cx systems as they are based in different countries - they however, only have 1 365 tenant. Is it possible to link the 2 3cx systems to the same 365 tenant for...
    • liamkelly
    • Thread
    • 3cx microsoft 365 teams teams direct routing
    • Replies: 1
    • Forum: MS Teams
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