TEAMS integration - Call queue issues

[leonardorebelo]

Hi

For a customer we have some call queues, the agents uses the teams app.
The problem is the calls are auto rejected by teams(?) .

If we use the 3cx webclient than we don't have this issue.

The call appears for 1 sec than it's auto rejectd.



Any ideas?

 

[ClsVip]

Regarding the issue you mention, this is caused when the users that have been licensed with the appropriate licenses in 365 but the configuration for the team's integration has not been completed. Ensure that your users have the office phone number populated under their 365 user accounts in E164 format and that they are then added to the user sync section within the Microsoft 365 user sync section to sync with the 3cx extensions, outbound caller ID, and finally generate the map user script and run within power shell to provision them in teams. Basically, follow the guide: https://www.3cx.com/docs/microsoft-teams-business-voice/