Terrible audio microphone quality on Windows 10

[Jamaica Gallardo]

Hi Team,

I am using ASUS X455LAB with Windows 10 operating system. I installed 3CX for Windows 12. However, upon installing 3CX configuration file and did test call, all I heard was terrible audio in microphone's quality. It is totally inaudible.

I also installed 3CX in Windows 10 from another laptop and it works fine.

Can you help me how to resolve this issue?

 

[Marios Neophytou]

Hello @Jamaica Gallardo,

3CXPhone for Windows 12 is an outdated product.
Please upgrade to the latest version and let me know if this solve your issue.

Thank you

 

[Jamaica Gallardo]

Hi Marios,

Thanks for your quick response.

I tried installing the latest version of 3CX for Windows. However, my config file says "The client is not compatible with the current version of 3CX Phone System. 3CX Phone System Version 15 updated with the latest service packs is required."

How do update the config file to match it with the latest version of 3CX?

 

[Marios Neophytou]

Hello,

What version of 3CXPhone system are you currently using?

 

[Sopock]

Or he should contact the administrator for that?

 

[JCLloyd]

I am new to 3CX, and ran into the same thing during client setup... of v15 on Win10Prox64. I had to take the microphone gain down to 50, in the recording devices microphone properties. I was able to leave the AGC (Automatic Gain Control) active, doing that.

Side note: I bought an cheaper USB headset for testing, and it is notably rich in the lower end (125Hz to 250Hz). It sounds really good, but may be annoying to some. For reference, I bought a Cyber Acoustics "AC-5008".

I hope that helps, Jamaica Gallardo!

 

[Doc Miller]

Hello,

What version of 3CXPhone system are you currently using?

I would love an answer to this problem.. since I have the same error "3CX phone system version 15 updated with the latest service packs is required"

I'm on 15.5.3849.1 running on Debian.. with android client: 15.1.90 (the mac client gives the same message about "Update 3CX")