The activate of recording during phase in call to IVR 3CX

[Alcasys]

My customer has task about possible activate the recording during phase call to IVR before distribution to /Queue/agent.
Thank you for asnwer.
Scenario :
the call from IVR is distributed to ex. 801 Queue call / Agent
if this call is answered by Agent1 and the end of this call, the API CRM shows 801 instead of Agent1 number
if this call is transferd from Agent1 to Agent2, Agent2 make answer and the end of this call, after the API CRM shows Agent2 number.
Why such differents behaviour ?
Also first record of call to Agent1 has differents order of ( PSTN and internal number ) in name than second record of call to Agent2.

Petr Halberstat

 

[edossantos]

Please re-verify this with 3CX v18 Update 6 which will be released shortly (currently in beta), as there is a bug fix that might be affecting you. If the issue persists in U6 then let us know so we can investigate further.

 

[VoIPTools]

Recordings are associated with USER extensions. It is not possible to record the call unless a user is a participant.

 

[Alcasys]

Thank you for two answers.
1. when will version 18.6 availaible for upgrade current version 18.5 ?
in new version you are expecting correction for my requesting issue ?
2. I accepted than the recording not possible for part of IVR, but only for endpoint - extension
But there is very important the same behaviour of structure of name record file in each work state

 

[edossantos]

1. when will version 18.6 availaible for upgrade current version 18.5 ?

This is currently in beta. The release candidate will be released very soon.

in new version you are expecting correction for my requesting issue ?

We fixed a bug that could be related to this. If this is not the case, we will need to investigate, but better test this with U6.