The contract with my partner/reseller has come to an end, now my number is dead

[webdarren]

Hi everyone

I was hoping somebody could help me. I am a bit lost.

I was with a reseller and we have downsized and just wanted one line, and my reseller said I would be downgraded... and since then all that I know is my number has stopped working.

When I log in, I see the attached.

The top one looks like my old system - which the URL doesn't work for... and the bottom one is I assume the new one.

How do I set it up so:

1. I can pay monthly
2. My number works again

Thanks in advance!

Darren

 

[SteveITS]

It looks like the top key expired and needs renewal.

 

[webdarren]

Steve, thanks for replying - it is appreciated.

I think that is my old cost for the system that came with calls included etc etc... and everything was supposed to move to a new account where it was PAYG.

What I can't see is how to set any of this up.

If I don't hear back from the reseller today, is it something you could help me with? I'd just need an idea of cost.

Thanks

 

[Alphabetic]

You'd need to find a partner that could offer you a monthly service, as the 3CX licensing is annual.

You may be better off setting yourself up on the 3CX Hosted, purchasing a SIP trunk from one of the support providers and porting your number over to it.

 

[Evolute IT]

You'll need a provider and hosting most likely. Your reseller either screwed up or something broke when they did the downgrade, whatever the way they did it.

 

[SteveITS]

@webdarren As mentioned there are several questions...was it hosted by 3CX? Do you have a backup from your 3CX server? We don't include voice but can help set you up with one of our SIP partners. We do host 3CX ourselves most of the time and could bill monthly for that, after the server is set up and either restored or recreated. As noted the 3CX license is annual. DM me if you'd like to discuss details.