Solved the device cannot read the QR code

[Infinitysl]

I have a PDA device with Android 9, when I try to scan the QR code does not respond, I tried from the web console and paper, without success. I can't set it manually either because there is no such option. How can I use the application?

 

[VasilisV_3CX]

Hi @Infinitysl,

What happens when you try to scan the QR code? Is there an error message? Have you tried to scan the QR code from the Welcome Email?

 

[Infinitysl]

Hi @Infinitysl,

What happens when you try to scan the QR code? Is there an error message? Have you tried to scan the QR code from the Welcome Email?

Just stands with camera open and doesn't seem to be doing anything. I try from mail, web and paper.

 

[VasilisV_3CX]

Hi @Infinitysl,

What model of PDA device is it?

Is the QR code scannable from other devices?

 

[Infinitysl]

Hi @Infinitysl,

What model of PDA device is it?

Is the QR code scannable from other devices?

Model of PDA is some China model, and other Android device scan without problem, but I need to set up exactly this model and I understand that problem is not on QR and 3CX but app don't have manual method and I feel stuck on that problem.

 

[VasilisV_3CX]

Hi @Infinitysl,

I must mention that normally for a device to work it should have:

• Android 8 and above,
• Come with Google Services preinstalled by the vendor

That said, these criteria apply for mobile phones and only major/ well known brands have been tested so we can't really guarantee normal functionality on a device that does not fall under this category such as a PDA.

Something to try: Send a Welcome Email instead of using the QR code, open the email on the pda device and try to configure the 3CX App by opening up the attachment (config file).

If other devices can scan the QR then we know it's a device specific issue and I'd say your best bet is to speak with the manufacturer regarding why this does not work.

 

[Infinitysl]

Hi @Infinitysl,

I must mention that normally for a device to work it should have:

• Android 8 and above,
• Come with Google Services preinstalled by the vendor

That said, these criteria apply for mobile phones and only major/ well known brands have been tested so we can't really guarantee normal functionality on a device that does not fall under this category such as a PDA.

Something to try: Send a Welcome Email instead of using the QR code, open the email on the pda device and try to configure the 3CX App by opening up the attachment (config file).

If other devices can scan the QR then we know it's a device specific issue and I'd say your best bet is to speak with the manufacturer regarding why this does not work.

Thank you for your time! And do i have any chance to setup device manual or this options is removed?

 

[VasilisV_3CX]

Hi @Infinitysl,

Something to try: Send a Welcome Email instead of using the QR code, open the email on the pda device and try to configure the 3CX App by opening up the attachment (config file).

Did you give this a bash?

 

[Infinitysl]

Hi @Infinitysl,


Did you give this a bash?

Success! I hadn't thought of that possibility. ‍Thanks a lot for the tutorial, today I learned something very useful about the functionality when setting up a device with 3CX software!
Thanks for the help and expert advice!

 

[VasilisV_3CX]

Glad to hear that you managed @Infinitysl, feel free to open a new thread if you require any further assistance or information.