The user is not asked to provide an email address for the contact

[ennorop]

When the consultant is offline, the user can leave a message. After leaving a message, he should be asked to provide an email address for the contact. However, this is not the case. How can I force the user to provide an email address so that consultant can answer his question?
Without it, offline chat is pointless...

 

[Vali_3CX]

I'm assuming you have to configure the LiveChat's user authentication as "Name and Email".