This site cannot be reached error

[Sam Charles]

Hi, guys,

my PBX has gone down and I tried to log in and I get this site cannot be reached and the phone and android client went down, tried using the IP address and still the same.
How can you help?

 

[craigreilly]

Is it cloud based? Have you tried resetting the VM?
Or is it local?

 

[AlexanderReichert]

Also are you trying that from one specific IP address. try from a different IP address and see if that works - if so check if the first IP address was black listed.

 

[YiannisH_3CX]

Hello @Sam Charles

We will additional details in order to be able to help. Is this a hosted or local PBX, windows or Debian ? If hosted is it a 3CX free instance or your own instance?

 

[Sam Charles]

Its hosted on google platform

with trial license

 

[YiannisH_3CX]

Please avoid creating multiple threads for the same issue. Lets continue the discussion here as the other thread will be deleted.
Is the PBX hosted on your own instance or on a 3CX free hosted instance? If you have access to the instance then SSH in and check if all services are running

 

[Sam Charles]

Thanks, I pinged it and it responded but just cannot access.

 

[YiannisH_3CX]

Thanks, I pinged it and it responded but just cannot access.

I will assume that the PBX is hosted by 3CX in a free hosting instance. Please send me a p.m. so we can further look into the issue.

 

[Sam Charles]

yes,

Its hosted on Google paid instance, just trying to figure out how to send you a pm on the platform, any ideas?

 

[YiannisH_3CX]

Its hosted on Google paid instance, just trying to figure out how to send you a pm on the platform, any ideas?

If this is a hosted paid instance there is no need to p.m. me as we cannot access the system. You should have SSH access to the instance so you can check if the services are running. Also make sure that you have enough HDD space available.

 

[Sam Charles]

Hi Yannis,

Just checked we are running on a free instance

 

[YiannisH_3CX]

Just checked we are running on a free instance

If this is a free instance send me a p.m with your FQDN so we can check. Click on my name and select the option "Start a Conversation"

 

[Sam Charles]

struggling to send you a pm

 

[YiannisH_3CX]

struggling to send you a pm

Please check your inbox as i have sent you a p.m.

 

[YiannisH_3CX]

The instance the PBX is running is not a 3CX free instance. As the PBX is installed on a custom instance controlled by you, you will need to access it via SSH and check if all services are running.