Today Voicemail Transcription stopped working

[healthy]

Today I have been receiving e-mailed voicemails without transcription. I just read in the AI sub forum that Voicemail Transcription via OpenAI is limited to Enterprise. So I went to switch back to Google, but Google isn't translating. I am using the same account configuration I use for backup (which I hope has been working properly). I even tried recreating the API key and service with Google, but see nowhere to input that configuration.

 

[timPool]

Me too, bro. Something changed, again, documentation didn't catch up yet, and here we are.

 

[NicholasP_3CX]

The guide for Google Speech API V2 that we are using in Version 20 is here https://www.3cx.com/docs/manual/google-speech-api-v2/

 

[VoIPTools]

You may want to look at our 3CX Voicemail Manager and 3CX Recording Manager. Both tools use OpenAI and are compatible with any version of 3CX (excluding servers hosted by 3CX). Our tools bring many enhancements including granular control over which recordings are processed, or single-click manual analysis, plus the ability to use "Ask me Anything" to automate any question you have about your recordings. We also provide AI-based agent scoring for recordings. If you want to take 3CX AI integration to the next level, take a look at our tools.

 

[glassen]

Believe using Google transcription services, requires you to use Google storage for backups.

 

[healthy]

The guide for Google Speech API V2 that we are using in Version 20 is here https://www.3cx.com/docs/manual/google-speech-api-v2/

Correction - I did those changes and it took about 15 min for them to propagate. Working now. Thank you!

 

[healthy]

You may want to look at our 3CX Voicemail Manager and 3CX Recording Manager. Both tools use OpenAI and are compatible with any version of 3CX (excluding servers hosted by 3CX). Our tools bring many enhancements including granular control over which recordings are processed, or single-click manual analysis, plus the ability to use "Ask me Anything" to automate any question you have about your recordings. We also provide AI-based agent scoring for recordings. If you want to take 3CX AI integration to the next level, take a look at our tools.

Unfortunately, I'm hosted by 3CX currently. Thanks for the info, Maybe this issue will push me back to self-hosted.

 

[NicholasP_3CX]

Unfortunately, I'm hosted by 3CX currently. Thanks for the info, Maybe this issue will push me back to self-hosted.

Or if you are using an Enterprise Key you can test out the newly introduced 3CX AI!

 

[knollwooddev]

Or if you are using an Enterprise Key you can test out the newly introduced 3CX AI!

Horrible step to have removed OpenAI from voicemail transcription for PRO licenses. Google is not nearly as good and requires the use of Google Storage when we are a Sharepoint operation.

 

[noord]

I found out the same after the automatic updates to U4.

1. Before, Google Speech API could be used without Google Storage, which was fine
2. Somewhere in v18, the link between Google Speech and Google Storage was created, either by 3CX or by Google, I don't know where this hard requirement came from, but it was there
3. In v20 PRO, the option to transcribe voicemails using OpenAI was added, which was great since it no longer required Google Storage (which we don't really use otherwise and costs money as well)
4. In U4, transcribing voicemails using OpenAI was removed again, forcing us back to (2).


I would really appreciate if transcribing voicemails using OpenAI was added back to Pro.
Or, alternatively, the requirement to store everything in Google Storage shoukd be removed again, going back to option 1.
3CX could just upload the voicemails to Google Storage temporarily if that is really required to use the Speech API and just allow the archive, chats, recordings, backups and everything to be on FTP(S).

It would be really great if this could be changed (back) to either 1 or 3