Tones during Digital Recepcionist

[boden]

I have configured the digital recepcionist if 1 is dialled, to do a preset action. But if the caller dials 1 during the digital recepcionist is playing, nothing happens.

Ideas?

Thanks

 

[William400]

Hi

Thanks for your post.

The issue may be DTMF related.

When you hear the Digitial Receptionist, if you enter an extension number, does this work?

If you call the Digitial Receptionist internally from a supported phone or the 3CX Soft Phone does the same issue occur? Basically this will segregate the issue, as, if the issue is not present internally, we can look into the Gateway or provider.

What Provider and / or Gateway are you using?

 

[boden]

When I dial the "1" using a Linksys I have in my networks, everything works. But If I call from outside, no... (I do not use a Gateway. I use some SIP providers)

Thanks

 

[William400]

Hi

Thanks for your reply.

Can you please advise what VOIP Provider you are using? From what you are telling us it would appear that DTMF is not being delivered to the PBX as expected.