Transcription has stopped working for Ring Group Voicemails Version 20.0 Update 2 (Build 715 Release)

[Zach Eggers]

Transcription has stopped working for Ring Group Voicemails. Google and OpenAI transcription works for single extension voicemails, but doesn't for voicemails sent to ring groups after update to Version 20.0 Update 2 (Build 715 Release). I worked around it by using a forwarding rule to sending the voicemail to a single extension and forwarding voicemail emails to the other members of the ring group.

My workaround will be fine for now, but I would like the old functionality back, if possible.

 

[JohnS_3CX]

Thanks for reporting this Zach, we will investigate.

 

[biggreyphone]

I am seeing the same thing

 

[ck1]

same thing here

 

[CITMark]

We are also running into this issue.

 

[biggreyphone]

Transcription has stopped working for Ring Group Voicemails. Google and OpenAI transcription works for single extension voicemails, but doesn't for voicemails sent to ring groups after update to Version 20.0 Update 2 (Build 715 Release). I worked around it by using a forwarding rule to sending the voicemail to a single extension and forwarding voicemail emails to the other members of the ring group.

My workaround will be fine for now, but I would like the old functionality back, if possible.

I am having this issue too. I am interested in this temporary work around. How do you forward the VM from a single extension to multiple users? Are you just forwarding it back to the same ring group to begin with?

 

[IsaacK]

Transcription stopped working for me too

 

[ivank]

It's a bug that will be fixed in SP3.

 

[noord]

I am having this issue too. I am interested in this temporary work around. How do you forward the VM from a single extension to multiple users? Are you just forwarding it back to the same ring group to begin with?

I'm assuming he has the WAV-attached to the email and then just has an email rule that forwards those mails to the right people.

 

[nexgendigital]

Any update when this will be fixed? I have several clients who rely on this functionality and we're at a stand-still. Email forwarding is not an option...

 

[Guillaume Bourgeois]

Any update when this will be fixed?

There is never an ETA for updates or features.

Email forwarding is not an option...

Why not? It's not complicated and it costs nothing. If your customers are frustrated by this issue, this solution would be perfect.

Could you tell us what prevents you from using a distribution list? We can certainly help you set up one. You need to be understanding and patient.