I know transfer back is possible on busy, but we would like to use it on no answer.
External calls are often forwarded to a ringgroup when the central number is busy.
When the calls are then forwarded to an internal number and there is no answer, the standard forwarding rules of the extension are applied.
This means the call arrives at the central number and not back to the extension who forwarded it initially.
The customer has then to explain everything for a second time.
This is very annoying.
When is 3CX going to do something about this, because I know I am not the only one with this question.
External calls are often forwarded to a ringgroup when the central number is busy.
When the calls are then forwarded to an internal number and there is no answer, the standard forwarding rules of the extension are applied.
This means the call arrives at the central number and not back to the extension who forwarded it initially.
The customer has then to explain everything for a second time.
This is very annoying.
When is 3CX going to do something about this, because I know I am not the only one with this question.
