Transfer call

[Veekash]

So if a client calls my 3cx trunk line number and then it gets directed to an agent .Can that agent transfer the call to another trunk line or different cell number /landline ?

 

[Charles_3CX]

Yes, it is possible to transfer a call to an external number. Whether it is a Mobile or Landline number, it will use the same trunk as the call arrived so ensure that the chosen SIP trunk provider allows more than one call at a time.

 

[SteveITS]

Also that will be two calls, I believe (in and out).