transfer call

  1. User is not on Hold anymore, when transferring call

    Anyone else having issues like this? Two of our colleauges have the issue, that when they press "Attend transfrer" and call a colleauge, the person who is gonna be transferred is not on hold anymore after the second colleauge answers. Example: colleauge A calls a client B. Colleauge A tells...

  2. Solved Outside Call - Phone Transfer to Specific User

    Hello all, whenever calls are made to our business (any outside call) and they decide to press either * or 0 it automatically dials to the owners phone. How can we change the setting so that it goes to a specific extension or user when someone uses those specific * and 0 digits. appreciate any help!

  3. Queue overflow on DID removes transfer option (v20 Update 7)

    Hi 3CX experts, (I'm sadly definitely not one of them) We’re seeing a very specific issue in 3CX v20 Update 7 (build 1080) with multi-queue call flows: Setup 1 (main trunk number): Transfer works from a call picked up at any stage. Setup 2 (support DID): Transfer works if the call is...
  4. TH. MEURER AG

    Queue Continues Ringing After Operator Cancels Transfer in 3CX

    Hello, We have had a recurring problem since switching to 3CX. Here are the steps to reproduce the problem: - The operator receives a call on our general number. - The caller asks to speak to a colleague who is “Away,” so she ends the call after 15 seconds to take the caller's call. In the...

  5. After v20 update cannot park calls with wireless handsets

    After the v20 update, our client can no longer park or transfer calls using their wireless handsets. When they attempt to transfer or park the call it disconnects the caller. One is a Yealink SIP-W60B and the other is a SIP-W52P.

  6. PWA Webclient keeps creating new calls instead of forwarding

    Hi everybody, I have a customer who employs people with disabilities in their office, among others. Until now, they were able to forward a call by going to Transfer in the WebClient and then selecting the extension in the Team window. Recently, however, a second call is simply established, which...
    • AI3211
    • Thread
    • forward calls transfer call webclient
    • Replies: 9
    • Forum: Web Client

  7. Unable to make a transit call in the application.

    3CX V20upd4 Windows on-prem, latest CFD 18.5.8 I created a simple application in CFD. It accepts any dialed number on one trunk and makes a transfer to it. In theory, it should go in transit to another trunk in accordance with the outgoing rules in 3CX. The application consists of two blocks...

  8. Toggle between calls on PWA?

    Hi Folks, How can I toggle between two calls in the middle of a transfer on PWA ? i can't seem to get back to the original caller to ask a question, then back to 3rd party to transfer?

  9. Solved Attended transfer not working as expected

    We have a problem with forwarding calls since the update to v20. If we transfer an external call via attended transfer, the call ends up in the parking position at the destination instead of the call being able to be continued directly. In v18 the forwarded conversations could be continued...

  10. CallerID after transfer

    Hi all, We have updated to V20 recently. We experience a issue with CallerID after this update. Previously in v18 and earlier when a call would come in and get answered by "User A" the Caller ID of the caller(Name or Phone number) would be shown on the phone and 3CX Softphone. Upon attended...
  11. ronenba

    Solved transfer call and pickup doesn't work

    transferring a call to internal extension No answer pickup the call the other side cannot hear me, need to place the call on hold and release then the other side can hear me how do I solve it?
  12. MBergeron

    Transfer to change profile status

    Hi, I got a user that make me discover a weird trick, and want to see if there is a way to block this manipulation. User A calls User B User B answer the call User A blind transfer the call to *3(configured Change Profile Status star code)1 User B are in away mode. Users can be able to use...
  13. accentlogic

    Transfer selection list is missing Queues and Ring Groups

    Until a recent update, users could use the web or mobile apps to transfer calls to a Queue or Ring Group by choosing the system extension from the pick list. This is missing now. This is the same issue resolved in the current iOS beta, discussed in the below thread...
  14. AndersonNunes

    Transfer Component Parameters

    Hello folks, Need a little help on a CFD configuration. I need to send a request URL with a protocol number to open in the browser of a queue agent. All requests have already been created in the CFD and the protocol number stored in a variable. Is there any way for me to load this URL with the...

  15. Transfer call

    So if a client calls my 3cx trunk line number and then it gets directed to an agent .Can that agent transfer the call to another trunk line or different cell number /landline ?
    • Veekash
    • Thread
    • transfer call transfer to cell
    • Replies: 2
    • Forum: SMB
  16. Gbot@Okam

    Attended call Transfer from panel

    Dear Community, Many clients complain about the transfer call from the dial pad, which made the search not very user friendly when you have hundreds of contacts and you have to scroll to find the right one : We tried to use the Transfer from the Panel, which shows a very long list, much more...

  17. Transferring a call from one extension to another ext. and back to the original ext. voicemail?

    Is this scenario possible to create using 3CX? A caller comes in to extension X. Extension X transfers the caller to extension Z, but extension Z does not pick up. The call goes back to extension X's voicemail.

  18. Hot to get a “signal” at an attended transfer

    Hi When ext 1 receive a external call and does an attended transfer to ext 2, ext 2 don’t hear when ext 1 “puts down hisphone” and has the external caller on the line. Is there a way the get a short “beep” on an attended transfer when ext 1 puts down his phone? 3CX Version, 18.0.3 Build 461...

  19. Transfer call in Digital Receptionist to external number.

    Is there a way to transfer an active call in a Digital Receptionist without using a Call Flow App?

  20. Meraki Port Isolation and 3cx system

    One of our companies has multiple locations, using a single 3cx system hosted by 3cx. Each site has its own local SBC. We would like to turn on port isolation on the Meraki switches that we are using but when we do that, we lose the ability to transfer calls from one extension to another. the...
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