transfer from queu to queue

[Telecomlijn]

When incoming calls are send to a certain queue, agents can answer in a certain way because they can see the queue name. When no agents are available in the first queue, calls are forwarded to a call center ons the same pbx, but agents here have no clue for what queue the initial calls were meant. The original queue name is not "transferred" with the call. Is there a trick to do this? So incoming calls can be answered the right way? Thank you!

 

[JohnS_3CX]

Hi,

Once the call leaves your queue via forwarding, it is no longer a queue call so the ID changes.

The recipient will only see who is calling, not where the call came from.

Not sure if this can be achieved.