Transfer of xxx:incoming (xxx) failed

[haris minanda]

Hello,

Sorry, I am new in voice world,
I wanna ask, what is the meaning of this information on call report. (red circle)

"Transfer of xxxx:incoming (xxx) failed"

 

[leejor]

Are you getting reports of lost calls?

 

[haris minanda]

No, i just looking for reports, and found this.
and my boss asked me to find out, what is this about.

 

[leejor]

Can't recall seeing that come up in the past. If you aren't loosing calls, it's probably not an issue, but someone (perhaps from 3CX) would have to explain the "failed"

 

[JohnS_3CX]

Hi haris,

It just means that the call could not be transferred to the IVR but it really depends on the call flow.

How is your call flow currently set up?