I have a client that has moved from a Nortel MICS. For their sales team when blind transferring to one person and that person did not answer the call was recalled back to the person how transferred it. When searching on how to do this the only option that I see for this is for if busy.
For example
Call come in and rings a ring group with 15 phones in it. ext 145 answers and they want to talk a specific sales person. Call was transferred to John at ext 250. John did not answer so the call rings back to 145. That way it gives them the option to transfer it back to John's voicemail or transfer it to another sales person.
If it will not do this what would you all suggest as a work around for this.
Thanks,
For example
Call come in and rings a ring group with 15 phones in it. ext 145 answers and they want to talk a specific sales person. Call was transferred to John at ext 250. John did not answer so the call rings back to 145. That way it gives them the option to transfer it back to John's voicemail or transfer it to another sales person.
If it will not do this what would you all suggest as a work around for this.
Thanks,
