Transferred call to external number not visible in panel view in v20

[guidoq]

One customer is complaining that they are missing a feature that was there in v18 and doesn't work anymore in v20.
In the panel view, after trasnfering an external call to another external number, the call stays visible in the panel screen for the duration of the call
in v20 after the call is transfered, it disappears from the list of calls, tried with different roles and having the trunk and extension in the same department, but the behavior is the same.

They used this to make sure the call was correctly transferred especially to mobile numbers.

What are other options to see if the call is succesfully transferred and the two parties are talking? Active calls on the admin page? API endpoint?

 

[KyriacosS_3CX]

Hi,

Active calls does show this information. With API it might be more convoluted to have a quick confirmation that the call has gone through - if that is the aim.

It might be possible to use an intermediary CFD etc to place the outbound call and then join the two, so that for both the In and Out one foot rests on 3CX properly, therefore allowing the call to be seen.

 

[theonlycharithperera]

One customer is complaining that they are missing a feature that was there in v18 and doesn't work anymore in v20.
In the panel view, after trasnfering an external call to another external number, the call stays visible in the panel screen for the duration of the call
in v20 after the call is transfered, it disappears from the list of calls, tried with different roles and having the trunk and extension in the same department, but the behavior is the same.

They used this to make sure the call was correctly transferred especially to mobile numbers.

What are other options to see if the call is succesfully transferred and the two parties are talking? Active calls on the admin page? API endpoint?

Where you able to find a solution to this issue?

 

[guidoq]

Where you able to find a solution to this issue?

gave that user permissions to view active calls or told them to search the extension in the team page to see if they were in a call with the transferred number

 

[theonlycharithperera]

gave that user permissions to view active calls or told them to search the extension in the team page to see if they were in a call with the transferred number

Are you transferring the call to an external number that's configured in an extension?