Transfers failing to external number from external line

[alexmex]

Hi all, I´m using 3CX connected to Mitel switch via SIP trunks and it is working beautiful the scenario is I receive a call from Mitel ISDN lines and then the call is forwarded to 3CX via SIP trunk then the automatic recepcionist answers and if an extension is always forwarded to an external destination, it should go back to MItel and dial the number using MItel lines. It works fine if I call the extension from 3CX extension but from an external line it doesn't. Watching teh logs when I call from the 3CX extension it dials [email protected] (3CX ip add) but externally it shows [email protected]. The bottom one is the external (unsuccesful) and the top one is internally but still using MItel. I hope it is clear and if you have any clue why is it doing this will be very appreciated.

Thanks
Alex

CM503008]: Call(616): Call is terminated
16:20:55.521 Line:rintEndpointInfo [CM505003]: Provider:[mitel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Mitel-3300-ICP 8.0.9.18] Transport: [sip:19.199.1.20:5060]
16:20:55.521 CallCtrl:nAnsweredCall [CM503002]: Call(616): Alerting sip:[email protected]:5060
16:20:48.974 CallCtrl:nSelectRouteReq [CM503004]: Call(616): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
16:20:48.958 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to "3005"[sip:[email protected]]
16:20:48.958 Extension:rintEndpointInfo [CM505001]: Ext.1012: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1011s stamp 41150] Transport: [sip:19.199.1.20:5060]
16:20:48.943 CallCtrl:nIncomingCall [CM503001]: Call(616): Incoming call from Ext.1012 to "3005"[sip:[email protected]]
16:19:54.615 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
16:19:54.208 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
16:14:25.255 Call::Terminate [CM503008]: Call(615): Call is terminated
16:14:25.224 Call::Terminate [CM503008]: Call(615): Call is terminated
16:14:25.193 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10002 forwards to DN:8004
16:14:15.505 Call::RouteFailed [CM503014]: Call(615): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Found
16:14:15.505 CallCtrl:nSelectRouteReq [CM503013]: Call(615): No known route to target: [sip:[email protected]:5060]
16:14:15.505 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]

 

[alexmex]

It had something to do with the outbond options but it was weird because I have a general and I had to create a new rule for this kind of transfers.
Thanks anyway

Alex

 

[SY]

It had something to do with the outbond options but it was weird because I have a general and I had to create a new rule for this kind of transfers.
Thanks anyway

Alex

I've deleted my previous question, sorry for confusing.

What version of PBX are you using?
Is outbound rule configured to be used with specific list of extensions?

 

[worksighted]

Hey alex. Im looking at similar scenario to this. So....you are connecting the ICP 3300 to 3CX as a generic SIP trunk, correct? How hard was the config on the mitel side?

Also, does extension dialing work back and forth between extensions on the mitel and extension onthe 3cx?

Thanks.

Mike