Solved Troubles with Zadarma trunk

[Ivan_russia]

Greeting everyone!

I have troubles to setup trunk for Zadarma.com - outbound calls(inbound works fine). So, when I make the call it's routed through the wrong SIP number which is not mine.

Either identification(login/psswsd or ip) gave the same result

LOG:

04.04.2019 21:19:43:340 | 8 | [CM503003]: Call(C:17): Call to <sip:my moblie [email protected]:5060> has failed; Cause: 486 Busy here/INVITE from 185.45.152.161:5060
04.04.2019 21:19:43:344 | 8 | Call to T:Line:10000>>my moblie number@[Dev:sip:[email protected]:5060] from L:17.1[Extn:000] failed, cause: Cause: 486 Busy here/INVITE from 185.45.152.161:5060

 

[Evolute IT]

Greeting everyone!

I have troubles to setup trunk for Zadarma.com - outbound calls(inbound works fine). So, when I make the call it's routed through the wrong SIP number which is not mine.

Either identification(login/psswsd or ip) gave the same result

LOG:

04.04.2019 21:19:43:340 | 8 | [CM503003]: Call(C:17): Call to <sip:my moblie [email protected]:5060> has failed; Cause: 486 Busy here/INVITE from 185.45.152.161:5060
04.04.2019 21:19:43:344 | 8 | Call to T:Line:10000>>my moblie number@[Dev:sip:[email protected]:5060] from L:17.1[Extn:000] failed, cause: Cause: 486 Busy here/INVITE from 185.45.152.161:5060

Have you set your DID and Caller ID correctly?

Also, check your outbound parameters, specially "To : Number" and "Remote Party ID, Caller number". These a sent to your provider to know what field provide with what values. The provider should be able to tell you.

Simple question, why not use a supported provider? They are preconfigured to work out-of-the-box.

 

[Ivan_russia]

Have you set your DID and Caller ID correctly?

Yes,there is no error

Also, check your outbound parameters, specially "To : Number" and "Remote Party ID, Caller number". These a sent to your provider to know what field provide with what values. The provider should be able to tell you.

Sure will do it today, just 3cx is not in the list with instructions in they website(https://zadarma.com/en/support/instructions/)

Simple question, why not use a supported provider? They are preconfigured to work out-of-the-box.

Well, first the matter of price - Zadarma is quite cheap and also services - second they offer number in Russia , either mobile or landline. Of course we should omit the distance to the local servers.

P.S. I would began to use 3cx if there is no need to have integration with Bitrix24, FreePBX working stable 99.99% , had no problem with it.

 

[leejor]

when I make the call it's routed through the wrong SIP number which is not mine.

What do you mean by this? Is the number, in the log (which you removed), not the number you are trying to reach? Or are you going by the recording you reach?

This error...

cause: Cause: 486 Busy here/INVITE from 185.45.152.161:5060

may be the result of you sending a number in an incorrect format . Confirm with your provider how the number should be formatted (leading digits). If they are willing, they might looks at one of the call attempts, and tell you why it isn't working.

 

[Ivan_russia]

Thanks everyone! Problem solved by the staff from SIP provider ,there was some problem with internal routing on their side.