I continue to get various 3CX system errors and lately I continue check the errors to determine if it's a problem with our Patton gateway or what. When an error occurs I check the number dialed against Whitepages.com, and then attempt to dial the number from a soft-client phone linked to that site so I duplicate the issue. What I'm discovering is that the 3CX system will report it's own message as to the message reported by the phone carrier. For example:
Someone dialed a number 3 times that generated "403 Forbidden, from IP..." I call the number and get the same message "Call Forbidden, see system administrator" that kicks out the 403 error. Yet if I call this number from my Verizon cell, or a phone on an Avaya PBX, I hear a different message saying "the person you have called is unavailable, please try again later".
... 504 Server Time-out. From 3CX I called the number that generates this error and it rang about 15 times, 3CX msg, "Call could not be established contact administrator", from my cell or Avaya PBX, instantly get a fast busy.
... or, 408 Request Timeout, the 3CX message the caller hears is "Call cannot be completed, contact system administrator". Yet from my cell or the Avaya PBX, I hear "No answer, call will be ended".
Why does 3CX come back with their own response as to letting the phone provider response play? I'm also thinking of re-recording the system messages and removing the "contact system administrator" as this leads people to believe something is wrong with 3CX.
Someone dialed a number 3 times that generated "403 Forbidden, from IP..." I call the number and get the same message "Call Forbidden, see system administrator" that kicks out the 403 error. Yet if I call this number from my Verizon cell, or a phone on an Avaya PBX, I hear a different message saying "the person you have called is unavailable, please try again later".
... 504 Server Time-out. From 3CX I called the number that generates this error and it rang about 15 times, 3CX msg, "Call could not be established contact administrator", from my cell or Avaya PBX, instantly get a fast busy.
... or, 408 Request Timeout, the 3CX message the caller hears is "Call cannot be completed, contact system administrator". Yet from my cell or the Avaya PBX, I hear "No answer, call will be ended".
Why does 3CX come back with their own response as to letting the phone provider response play? I'm also thinking of re-recording the system messages and removing the "contact system administrator" as this leads people to believe something is wrong with 3CX.
