Trunks re-registering constantly

[Cor]

Hi, Strange problem here,
I have 17 ports/trunks on the 3cx system, and at any one time 4 or 5 of them go down, at random, sometimes they're all up. Anyone have the same experience before?
thanks!

 

[leejor]

Do the 3CX system logs give any indication of what is actually happening? Did this problem just start? If things were woking properly previously, what changed?
If these are trunks registered with a VoIP provider then the provider will set the registration intervals. You can choose to set it lower if you wish, but most are not too happy if it is set too low as it increases traffic. . It sounds like there are other problems however.

 

[Cor]

Ok, its working now, this is the error that was shown in the 3CX console:
Registration failed for: nnnnn@xxxxxx; Cause: 500 Server Internal Error; from IP:n.n.n.n:5060
but the real issue was the trunks dropping in the first place. I have two internet providers, I forced the 3CX traffic over to the other provider and the trunks stayed up. so unfortunatly, I don't know the details as to why.